OUR SERVICES HAVE CHANGED, BUT WE'RE STILL HERE FOR YOU
In order to respond to the Novel Coronavirus (COVID-19) and keep you safe, we have made substantial changes to the services normally offered to you. We are limiting in-person contact at the Centre and are offering phone and virtual support as much as possible. All groups, classes and events are cancelled until further notice. More detailed information about our services changes are listed below.
If you need information about Novel Coronavirus (COVID-19), we recommend Ottawa Public Health's Website for the most up to date information.
PRIMARY CARE & WALK-IN CLINICS:
We are working hard to minimize transmission of the coronavirus by implementing a number of changes at our Centre which includes limiting the number of people in our waiting room, and offering appointments by virtual care whenever possible.
Primary Care Appointments: We continue to offer services by appointment Monday-Friday from 9:00 a.m. - 4:00 p.m. If you require an urgent appointment, please call us at 613-238-1220. We may offer some appointments by virtual care (e.g. telephone or videoconferencing). Please click here to learn more about our Virtual Care options.
From July 27 to October 16, we will have fewer booked health appointments available as we transition to a new electronic medical records system. We will expand our Primary Care virtual walk-in services during this transition period.
Primary Care Walk-In: Health walk-in services will be offered through virtual care available by phone and video. Appointments are available Monday, Tuesday, Wednesday & Friday 9:00 a.m. - 4:00 p.m., Thursdays from 1:00 p.m. - 4:00 p.m. If you do not have reliable access to a phone, in-person same day appointments for primary care are available at our 55 Eccles St location Monday to Friday 3:00 p.m. - 4:00 p.m. To book a same-day appointment, please call us at 613-238-1220.
OTHER PRIMARY CARE SERVICES
Acupuncture: This service is closed until further notice.
Footcare & Chiropody: Starting September 28th we are slowly reintroducing booked appointments on Mondays & Thursdays 9-4 PM. For more information or to book an appointment please call 613-238-1220.
Anonymous HIV Testing: Appointments are available Monday-Friday. Call 613-295-9574 to make an appointment.You will be asked some screening questions for COVID-19 and HIV transmission risk factors over the phone before the appointment is confirmed.
Breastfeeding support: Our lactation consultant is available to provide phone support. Clients who need assistance please call 613-688-1177.
Buns in the Oven: Buns in the Oven program is now offered online every Tuesday from 1:30-2:15pm. Contact 613-238-1220 ext 2248.
Chinese Seniors Physical Fitness Program (华裔长者健康运动班): We have moved these to online sessions until further notice. To get connected, please contact Catherine at 613-238-8214 ext. 2318. 為了應对COVID-19 的广泛蔓延，我们已将课程转移到在线视频课程，于每星期三下午2时 到三时，直至另行通知。请联系：梁护士 613-238-8214 x 2318
Dental Screenings: For emergency dental needs, please call one of the City of Ottawa dental clinics listed below, or you can contact the Dental Information Line at 613-580-2424 ext: 23510.
1580 Merivale Rd - 613-580-9631
2525 St. Laurent Blvd – 613-580-9632
40 Cobourg St – 613-580-9633
Feeding your Baby Workshop: We have moved these to online sessions until further notice. To get connected, please contact 613-238-8210 ext. 2248.
Groups/Classes: All of our groups and classes are cancelled until further notice. This includes Chinese Pregnancy Circle, Health Workshops, Seniors Shopping Group, Tai Chi & Qigong, The Place to be Drop-In, Vietnamese Drop In, Vietnamese Canadian Community of Ottawa (VCCO) programs, Well-Baby Drop In, & Wellness Clinic at 55 Eccles.
Nutritional/Dietitian service: Services are offered by phone and video. For more information please call 613-238-1220 ext. 2248.
Seniors Community Kitchen: We have moved to online sessions until further notice. Please contact 613-238-8210 ext. 2248 to register.
CHILDREN & YOUTH PROGRAMS
Afterschool Programs: Our after-school programs are open.
Headstart Nursery Schools (Nanny Goat Hill and Queensway Preschool): Our nursery schools are open, but our services look a little different. Please call us for more information: 613-235-756
Playgroups & drop-in services: In-person playgroups are cancelled until further notice, but we will continue to offer sessions via Zoom meeting. Please see our Fall 2020 Parent Support Calendar to learn how to get connected to our virtual programs, and you can see our Virtual Circle time schedule here.
COMMUNITY DEVELOPMENT & ENGAGEMENT
Income Tax Clinics: SWCHC offers income tax preparation for clients of our programs and/or people living in our service area who meet the criteria for the Community Volunteer Income Tax Program. This year, in response to COVID 19, we are offering a modified pick-up tax service. Our tax clinics are full for the 2020 tax season, but you can call 613 324 4920 to be added to our wait list if you meet the criteria for the clinics.
Rochester Heights Community House: Our community house is closed until further notice, but phone support is available at 613-237-6529. You can also email firstname.lastname@example.org
Yet Keen Seniors Day Centre 日健高齡康樂中心: Our drop-in Centre in closed until further notice, but outreach and phone support remains available Tue-Fri 9:30 a.m. - 3:30 p.m. at 613-232-6695.
Consumption & Treatment Services: We have modified our hours. Our CTS site is open every day from 9:00 am - 4:00 pm.
DOPE Response: We continue to operate our regular hours Monday - Sunday, 5:00 p.m. - 11:00 p.m.
Needle Exchange & Safer Inhalation (NESI): Our drop-in program is closed until further notice, but gear distribution is available at 55 Eccles Monday - Sunday from 10:00 am - 4:00 pm. Van and outreach are continuing with regular schedules. You can contact the NESI Van at 613-761-0003.
SMART Recovery Meetings: Meetings are cancelled until further notice.
LUNG HEALTH PROGRAMS: The lung health program continues to support new and existing clients remotely through telephone or virtual appointments through the COVID crisis. Monday-Friday 8:30 am - 4:30 pm To request an appointment please call 613-288-0163.
Classes/Groups: These are cancelled until further notice. This includes Asthma, COPD Education, COPD Exercise Drop-In run by the Family Physiology at Rosemount, Pulmonary Rehab Classes, & Seniors Chair Exercise Drop-In run by The Family Physiology at Rosemount.
MENTAL HEALTH & COUNSELLING:
Social Services Walk-in: Our community support workers are offering social services and practical support by phone. This service is available to anyone living in our service area. Monday-Friday, 9 a.m. - 4 p.m. Please call 613-402-2499 to access this service. If no one is available to take your call, please leave a message. They are checked daily. In person appointments are available by appointment only. Please call ahead or drop by 55 Eccles to book an appointment for later in the week.
Single Session Counselling now available: to book a counselling session, please call (613) 402 - 2499. Counselling is offered in English and Mandarin. This service includes our Mental Health and Counselling Walk-in previously operating only on Tuesdays.
Counselling services: Counselling sessions for existing appointments have been moved to telephone sessions. For more information, please call (613) 402 – 2499.
Counselling for the Chinese community: Has been moved to telephone sessions. For more information, please call (613) 238-8210 ext. 2342.
Counselling Connect: We want to make sure that everyone who needs counselling can get it. Quickly. 14 counselling services, including Somerset West Community Health Centre, have joined forces to give all ages same-day or next-day access to a free counselling session. Visit www.counsellingconnect.org.
CMHA Case Management for Vietnamese, Cambodian, and Chinese Communities: For existing clients only - phone support continues to be available, however in person appointments have been suspended. Please contact your Case Manager directly.
Practical Support for Vietnamese, Cambodian, and Chinese Communities: Phone support continues to be available, however in person appointments have been suspended. Please call (613) 238-8210 for more information
OTTAWA NEWCOMER HEALTH CENTRE
Urgent Primary Care: We continue to offer services by appointment only Monday - Fridays from 9:00 a.m. - 5:00 p.m. Please note ONHC does not have a walk-in clinic.