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About Us

We value equity, diversity, caring and inclusion. We accept people without judgement and support them where they are at in their life.

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Who We Are

Somerset West Community Health Centre (SWCHC) is a non-profit, community-governed organization. We were established in 1978 and are located in the heart of Chinatown.

What We Do

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We support people and communities to enjoy the best possible health and well-being by providing health and social services.

We do this by removing barriers to accessing services for people who are vulnerable because of their age, income, ability, sexual orientation or gender identity, and language or culture.

We work alongside community members to make our neighbourhood and our city an even better place to live.
 

Who We Serve

Somerset West is deeply connected to the communities we serve. We pay particular attention to groups facing barriers, including people who are:
 

  • Isolated seniors

  • Experiencing mental health challenges

  • From ethnocultural, racialized or newcomer communities

  • Living with low-income

  • Homeless or precariously housed

Where We Serve

All of our programs are available to Somerset West residents. We also offer a number of services to residents across the City of Ottawa and the Champlain region.

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Our Beliefs

Diversity makes our community stronger.

We are all connected and Everyone Matters.

Health is a state of physical, mental, social and spiritual well-being.

Health equity is key to inclusive, healthy communities.

Working in partnerships makes our impact more powerful.

 

Meet our Executive Director, Naini Cloutier.

With roughly 30 years experience in the human services field, more than 20 of which were spent working in the Community Health Centre (CHC) sector, Naini brings a wealth of knowledge and skills to her role at SWCHC. She has extensive experience in health equity, community development, health promotion, and advocacy.
 

Throughout her career in the CHC sector, Naini has demonstrated a strong commitment to working hand in hand with communities and staff to plan and deliver services that respond to the unique needs of community members.
 

Outside the CHC sector, Naini has participated in various community planning bodies and boards in the area of accreditation, evaluation, funding and the non-profit sector generally. She currently sits as a member of the Ottawa Local Immigration Partnership (OLIP) Council which provides leadership and strategic stewardship in the implementation of the Ottawa Immigration Strategy (OIS).
 

Naini holds a Masters degree in Public Administration from Queen’s University.

 

PHOTO BY JULIE OLIVER /Postmedia

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Board of Directors

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Chair Person

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Vice Chairperson

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Secretary

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Non-Voting Staff Representative

Our Service Delivery Philosophy

We provide accessible, high-quality health and social services, paying particular attention to those facing systemic barriers to access because of their age, income, ability, sexual orientation or gender identity, and language or culture.

Our model of health combines the provision of low-barrier primary health care and mental health and addictions services with a wide range of ethno-specific programs and other health promotion and community development programs, with the goal of improving the social determinants of health for our clients and our community. As an organization, we are committed to providing care that is informed by an anti-racism, anti-oppression and trauma-based lens.

Somerset West Community Health Centre recognizes the rights of individuals to participate in decisions that promote their optimal well-being in a manner that is equitable and free of prejudice and discrimination. Mutual respect, honesty and trust are critical in our dealings with clients. We are committed to creating culturally safe and inclusive environments, where providers and clients work together to provide services that respect the diversity of cultures, values, beliefs, and socio-economic circumstances of our clients.

Our service philosophy is guided by our beliefs. We believe:

  • Health equity is key to inclusive, healthy communities

  • Diversity makes our community stronger

  • We are all connected and Everyone Matters

  • Health is a state of physical, mental, social and spiritual well-being

  • Working in partnerships makes our impact more powerful

  • We accept people without judgement and support them where they are at in their life, taking into consideration the whole context of their family, social support and community belonging

  • In developing individualized services that respect the unique personal history, strengths, culture, values, beliefs, needs, preferences and goals of the client

  • That the client should be actively involved in decisions that affect their health care and be provided with information to make choices that will best meet their needs, including the right to refuse or discontinue that service