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Frequently Asked Questions

We hope this page will help you find the answers you're looking for.  If you still have questions, please feel free to give us a call at 613-238-8210 and our Receptionist will be happy to direct your call.

How long do I have to wait to get a doctor?


Thank you for your interest in our primary health care clinic. Unfortunately, we are not accepting new clients because our practice is at capacity. To avoid exceedingly long wait times, we do not have a wait list. If you do not have a health care provider, please register with Health Care Connect or call 1-800-445-1822. If you have tried Health Care Connect, here are some suggestions: - Follow up with Health Care Connect monthly to see if there is any progress. They may be able to suggest a clinic that is accepting new clients. - Contact clinics to inquire about becoming a client. - If you live in our catchment area, you may access our Nurse Practitioner led walk-in clinic or use another walk in clinic in your area. - May also use the Ontario Virtual Walk-in Clinic




What type of counselling do you offer?


Our counselling team offers short term (up to 10 sessions) solution-focused counselling and emotional support to people struggling with issues such as: depression, anxiety, workplace stress, grief and loss, abuse, living with chronic pain or illness. Counselling is available in English, Cantonese, and Mandarin.




What is the Safer Inhalation Program?


The Safer Inhalation Program operates on the principles of harm reduction and distributes glass stems, protective mouthpieces and other materials used for smoking crack cocaine to drug users within the Ottawa area. The program provides biohazard containers and education for the safe disposal of glass stems used to smoke crack. It also provides referrals to medical and social services help and treatment programs, as well as general support to people in Ottawa who smoke crack cocaine.




What kind of programs do you offer at SWCHC?


We offer a wide variety of programs and services for people of all ages in our community. For a complete list of current programs and services, please consult our programs page.




I have an appointment with the Physician Assistant at SWCHC. What is a Physician Assistant?


Physician Assistants (PAs) are highly skilled health care professionals who provide a wide range of medical services. PA's work under a supervising physician and are not independent practitioners.




Anonymous HIV Testing Program


To answer any of your questions on Anonymous HIV Testing please CLICK HERE or call 613-238-8210 ext. 2260.




When are you open? Are you open on weekends?


Our primary care clinic and services are open Monday to Friday with evening medical appointments available on Tuesday, Wednesday and Thursday. We are not open on Saturday or Sunday. Our consumption and treatment services at our Eccles Branch are open every day, Monday to Sunday, from 9:00 am - 4:00 pm. For more detailed information please check out our hours of operation.




Can I get help right away if I need it?


Our social services and practical support is available Monday-Friday, 9 a.m. - 4 p.m. Please call 613-402-2499 to access this service. If no one is available to take your call, please leave a message. They are checked daily. In person appointments for social services are available by appointment only. Please call ahead or drop by 55 Eccles to book an appointment for later in the week. Our health walk-in services will be offered through virtual care available by phone and video. Appointments are available Monday, Tuesday, Wednesday & Friday 9:00 a.m. - 4:00 p.m., Thursdays from 1:00 p.m. - 4:00 p.m. If you do not have reliable access to a phone, in-person same day appointments for primary care are available at our 55 Eccles St location Monday to Friday 3:00 p.m. - 4:00 p.m. To book a same-day appointment, please call us at 613-238-1220.