Contact Us
To protect your privacy, please note that we will not respond to emails about health concerns because email is not a secure means of communication.
MEDICAL APPOINTMENTS
Clients can contact either of our medical offices to book an appointment or speak to our primary care providers.
New! Need a follow-up or prescription renewal? Registered clients can book a 20-minute phone appointment with their provider. Book online here
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Eccles Branch
613-238-1220 | Confidential Fax: 613-235-2982
Rosemount Branch
613-688-1177 | Confidential Fax: 613-688-1991
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AFTER HOURS CARE FOR PRIMARY CARE CLIENTS
Registered clients of Primary Health Care who need urgent medical advice can reach the on-call doctor by calling 613-238-1220 or 613-688-1177 & press 1.
Monday - Friday 5:00 PM - 8:00 PM
Saturday & Sunday 9:00 AM - 5:00 PM
Outside of these hours while the Centre remains closed, clients are asked to call TeleHealth Ontario at 1-866-797-0000
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ARE YOU LOOKING FOR A FAMILY DOCTOR?
Thank you for your interest in our primary health care clinic. Unfortunately, we are not accepting new clients because our practice is at capacity. To avoid exceedingly long wait times, we do not have a wait list.
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If you do not have a health care provider, please register with Health Care Connect or call 1-800-445-1822.
If you have tried Health Care Connect, here are some suggestions:
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Follow up with Health Care Connect monthly to see if there is any progress. They may be able to suggest a clinic that is accepting new clients.
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Contact clinics to inquire about becoming a client.
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If you live in our catchment area, you may access our Nurse Practitioner led walk-in clinic or use another walk in clinic in your area.
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May also use the Ontario Virtual Walk-in Clinic
Eccles
Branch
General
Inquiries
Rosemount
Branch
Media
Inquiries
55 Eccles Street
Ottawa, ON K1R 6S3
613-238-8210
Please call us at
613-238-8210 or email info@swchc.on.ca.
Client Feedback
We welcome feedback from our clients, partners, and communities! Please send suggestions about how we can improve, concerns or complaints, or any other comments to us at info@swchc.on.ca
NOTE: In accordance with our privacy policy, we will not respond to emails about physical and mental health concerns or book appointments because email is not a secure means of communication.
Client Feedback:
Supervised Consumption and Treatment Service
Any complaints or feedback about the Consumption & Treatment Service should be able to be made via
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Mail: please address to
CTS Manager â„… Somerset West Community Health Centre
55 Eccles, Ottawa Ontario, K1R 6S3,
613-238-1220
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Email: info@swchc.on.ca
NOTE: We aim to respond to your complaint by acknowledging receipt of the complaint within two business days and providing a response with next steps within ten business days and seek to resolve the complaint at the earliest opportunity.