​Restoration from a cybersecurity incident.

 

We continue to make progress restoring our systems and services following the recent cybersecurity incident. 

 

Some services and programs are gradually returning, and we are continuing to update our website with the latest information on availability and operations.

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As of Friday, May 15th, the following programs are running:⁣

 

55 Eccles 

• Limited Primary Health Care Services - clients with scheduled appointments are being contacted by phone

• Homelessness and Addiction Recovery Treatment (HART) Hub⁣

• Outreach Services

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30 Rosemount 

• Child and Youth Programs

 
755 Somerset

• Child and Youth Programs

• Yet Keen Seniors Day Centre Drop-in

  
Community Engagement Programs:

• Rochester Heights Community House

• Sunshine Hub

 

Queensway Pre-school

• Nursery School and After School Program
   

Other

• Alternate Neighbourhood Crisis Response (ANCHOR) ⁣

• Ottawa Language Access (OLA)

 

As soon as we learned of the cyber incident, precautionary measures were taken including turning off our wi-fi and network. We also immediately retained cyber security experts to contain the issue and investigate.

 

Our investigation indicates there has been unauthorized access to parts of our IT Environment network. We are working with external cybersecurity experts to understand the scope of the incident, including which systems and data may be affected.

 

Progress is being made in restoring access to systems and services through a phased approach.

 

While we are working as quickly as possible, it is important that we thoroughly understand the situation. We are dedicating all necessary resources to resolve this situation swiftly and effectively.

 

We appreciate your continued patience and support as we work through this process carefully and responsibly. We will provide updates as we are in a position to do so.