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Accountability

Multi-year Service Accountability Agreement (M-SAA)

In April 2014, Somerset West Community Health Centre (SWCHC) entered into a Multi-year Service Accountability Agreement (M-SAA) with the Champlain Local Health Integrated Network (LHIN).  The M-SAA agreement includes a number of performance standards that SWCHC has to meet.

2014-17 Multi-Sector Accountability Agreement (M-SAA)

Our progress towards meeting the performance standards set out in the M-SAA is outlined in SWCHC's Balanced Scorecard.

Quality Improvement Plan (QIP)

SWCHC is committed to improving the quality of care we provide to our clients.  That's why we produce a Quality Improvement Plan (QIP) to map out how we will address quality issues and meet our quality improvement goals

To read our 2016/17 QIP, click here.